1. Receive a complete dentist order
The case should begin with patient reference, selected teeth, restoration and material, requested date, notes and relevant files. Structured fields help the lab check completeness more consistently than a free-form message.
2. Review and route the case
A coordinator confirms clinical and commercial details, then assigns the production route. Rules may select a common workflow by restoration type, while unusual cases can be assigned manually. Work should not enter production until the responsible reviewer can identify the required path.
3. Execute stations and manage exceptions
Each station receives an active queue. Technicians record work, notes and relevant material consumption. If an issue requires clarification, the case is held and the reason remains visible. This separates genuine production progress from cases that are merely open.
- Record station entry and completion
- Preserve technician notes and work sessions
- Escalate issues before they become hidden delays
- Use a defined QC step before release
4. Deliver, invoice and close
Completion should trigger a clear delivery process and the appropriate invoice. Payment can then be allocated to the dentist account. Closing the operational and financial records together avoids a finished case remaining invisible to billing.
Questions labs ask
Should every case follow the same station sequence?
No. Routes should match restoration requirements while using standard templates where appropriate.
Where should a production hold be recorded?
On the case and active workflow step, with a reason visible to the manager and responsible team.